Jobs at Milborne Port Surgery

Job summary

We are seeking a dedicated and compassionate Care Coordinator to join our healthcare team 18.5 hours a week. Although on a fixed rota flexibility is required to cover holiday and absences. The successful candidate will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover our branch surgery in Templecombe.

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

A Care Coordinator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable, but training will be provided.

Main duties of the job

• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
• Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
• Attending weekly Huddle meetings with the Health Coach Team
• Attending monthly Safeguarding meetings
• Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
• Process referrals.
• Ensuring that the contact information for hospitals and specific departments is correct and up to date.
• Opening and locking up of practice premises and maintaining security in accordance with practice protocols
• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
• To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
• Dealing directly with patient and all other visitor queries on the front reception desk
• To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
• To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
• Communicating various clinical results to patients
• Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
• Inputting appropriate coding and clinical data onto patient notes
• Ensuring online documents are allocated appropriately and managing the inbox.
• Checking the main surgery inbox to ensure that emails are correctly distributed.
• Photocopying, scanning, filing, emailing, and printing of patient related documents.
• Opening all incoming mail to the practice and distributing to all departments
• Ensuring the filing systems are easily accessible and secure.
• Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
• Typing and sending of letters
• Effectively utilising Microsoft packages
• Chaperoning GP when required after training.
• Dispose of all confidential waste according to practice protocol
• To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
• Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
• The successful applicant will benefit from in-house and external training, annual appraisal and the opportunity to join the NHS Pension Scheme.

About us

We are a rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe.

We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a midwife and clinical pharmacists.

We are extremely proud of our patient feedback related to the service we provide as a surgery – a recent example

‘Milborne Port Surgery and the people who run it and work there are an advert for everything the NHS should be. They also demand and get the support they want from some impressive people in local hospitals and treatment centres. The whole is a classy act. One or two other parts should follow their example. We are very lucky to have them’

Please submit a CV and a covering letter explaining why you are interested in this position.

Closing date is 18th February - please ensure you include a contact telephone number as we may contact applicants prior to the closing date to arrange a convenient interview date.

Job summary

We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 18.5 hours per week spread over a 3 -4-day week. Although this is a fixed working pattern a level of flexibility is required to help cover holiday and absences.
The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.

A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable, but training will be provided.

Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

Main duties of the job

• Opening and locking up of practice premises and maintaining security in accordance with practice protocols
• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
• To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
• Responding to incoming askmyGP requests
• Dealing directly with patient and all other visitor queries on the front reception desk
• Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
• Process referrals.
• Ensuring that the contact information for hospitals and specific departments is correct and up to date.
• Process reports and invoices as directed by the GPs.
• To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
• To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
• Recording when notes are received and organise for summarising.
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
• Communicating various clinical results to patients
• Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
• Inputting appropriate coding and clinical data onto patient notes
• Ensuring online documents are allocated appropriately and managing the inbox.
• Checking the main surgery inbox to ensure that emails are correctly distributed.
• Summarising medical records
• Photocopying, scanning, filing, emailing, and printing of patient related documents.
• Opening all incoming mail to the practice and distributing to all departments
• Ensuring the filing systems are easily accessible and secure.
• Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
• Typing and sending of letters
• Effectively utilising Microsoft packages
• Chaperoning GP when required after training.
• Dispose of all confidential waste according to practice protocol
• To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
• Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager

The successful applicant will benefit from in-house and external training, annual appraisal and the opportunity to join the NHS Pension Scheme.

This post comes with the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

About us

We are a rural dispensing practice with a main modern purpose-built surgery at Milborne Port Surgery and smaller branch surgery at Templecombe.

We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff

working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a midwife and clinical pharmacists.

We are extremely proud of our patient feedback related to the service we provide as a surgery – a recent example

‘Milborne Port Surgery and the people who run it and work there are an advert for everything the NHS should be. They also demand and get the support they want from some impressive people in local hospitals and treatment centres. The whole is a classy act. One or two other parts should follow their example. We are very lucky to have them’

Please submit a CV and a covering letter explaining why you are interested in this position.

Closing date is 18th February - please ensure you include a contact telephone number as we may contact applicants prior to the closing date to arrange a convenient interview date.