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Milborne Port Surgery

Welcome to Milborne Port Surgery

In order to provide a timely response to urgent and routine medical problems we are altering the way we offer appointments.

We ask that you phone the surgery, or use the askmyGP link below,  and give a brief outline of the nature of your medical problem. You will then be given a time when the GP will call you back.

Following this triage we are more able to offer an appointment with the appropriate person for the appropriate amount of time having arranged appropriate tests and paperwork beforehand. We also find that the many issues can be dealt with on a phone call alone and saves you a visit to the surgery.

If you want to contact a specific GP you will need to phone on the day that they are working - When is my GP available? . If your GP is not available and the problem cannot wait, a colleague will be available to cover.

For those who are unable to use this system, e.g. hard of hearing, please let the receptionist know and they will make an appropriate arrangement.

Please note that booking appointments to see a Nurse or HCA has not changed. These can be pre-booked in the usual way.

Please note that we are now using the newest version of AskmyGP (Version 3). You may need to re-register with this version but in most cases your log-ins will have moved across.

Click on the logo below to use askmyGP. This will send us an electronic message to the GP who will respond by message or telephone.

Click for help with askmyGP 

The easiest way to contact us is through askmyGP.

  • It's available 24/7 - we respond in working hours, 8.30 am to 6.30 pm Monday to Friday (not bank Holidays)

  • In working hours, we can usually get back to you within 1-2 hours, you will need to check your emails for a reply

  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient

  • You can choose a particular named GP if you wish (so long as they are working that day When is my GP available?)

  • You may prefer a telephone or email response

  • You can login now, without any paperwork

THANK YOU FOR HELPING US TO HELP YOU! 

 Improved Access:

Queen Camel, Bruton, Milborne Port, Milbrook and Wincanton GP Practices are now working collaboratively to offer appointments to their own and each other’s patients who cannot easily access primary care services during normal working hours. Four of the practices in turn will offer extra appointments with a health care professional between 6:30pm and 8:00pm Monday-Friday and Queen Camel will offer appointments (for all practices) between 9:00-10:30am on a Saturday morning. Milbrook Surgery will additionally offer appointments from 7:30-8:00am on a Tuesday morning. The appointments will be with the host practice staff, not necessarily your registered practice staff.

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night, Monday-Friday and on Saturday mornings) at other practices across the local area. When booking a telephone appointment, there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, to ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you.

You need to agree to your medical record being shared with the host practice who are providing your appointment. The clinician providing your appointment needs to have full access to your medical record. There is an opportunity to access same day appointment on a Saturday at Queen Camel Medical Centre. These are allocated on a first come first served basis by calling the practice.

Patients are reminded that the extension to routine GP services at evenings and weekends does not replace the current Somerset Out of Hours Urgent Primary Care Services. If patients or their family members become ill overnight or at the weekend and need medical advice or help outside of practice opening hours, they should continue to call NHS 111.

If you would like an appointment during one of these sessions, please contact your registered practice and request an “Improved Access” appointment. This is NOT a walk-in-service and anyone would turns up to a practice without a pre-booked appointment will be asked to contact the Out of Hours Service.

Drop-in Flu Clinics

Milborne Port

Sat 15th September 8.30am-12.30pm

Thurs 20th September 5pm-7.30pm

Thurs 27th September 5pm-7.30pm

Thurs 18th October 5pm-7.30pm

Templecombe

Tues 2nd October 11am-1pm

Thurs 25th October 11am-1pm

Are you eligible for a shingles vaccination? please click here for further information.

If you or somebody you are with become seriously ill, injured or consider symptoms to be life threatening then please call 999.

If you have a non life threatening emergency please call NHS 111. It is fast, easy and free. A highly trained advisor supported by healthcare professionals will assess your symptoms and direct you to the best medical care for you.

Pharmacists are highly trained health professionals who are able to advise you on treatment for common problems and also help you to decide if you need to see a GP.

Coffee Morning

The Tanners Café is a new social club. Come along for a cuppa and a chat Every Thursday 10.30 - 12 in the Camelot room at the Village hall for just £2.00 a session.

Health Walks

Walking as part of a group is a great way to exercise and as many of us do it each day we often forget that it is exercise. There are many benefits of walking for your health, fitness and your wellbeing and as walking is low impact it is suitable for many. Come and join us to make new friends, encourage each other and have an opportunity to discover new walks in the area.

All you need is comfortable footwear shoes or trainers. Thin layers of clothing that can be added or removed depending on the weather conditions and some water.

We walk on Mondays from 10am til 11am.

There is no cost involved.

If you require any further information on this then please contact the surgery and speak to Sally our Health Coach.

healthwalkhealthwalk
healthwalkhealthwalk

Keeping Warm this winter

Please see leaflets below for guidlines for keeping warm this winter.

Keep Warm Keep Well

Stay Well Door Drop Leaflet

Self Check in on arrival

If at all possible please could patients try to use the self check-in screens in the reception area. This not only allows you to be seen quickly but cuts down on unnecessary queues at the reception desk. Using it is very easy and only requires you to answer 3 simple questions about yourself. If you are more than 10 minutes early or ten minutes late then you will be asked to report to reception

Referrals

We use the e-referral system which provides you with a choice of location for your treatment where a choice is available.

Patient Survey 2014 - 15

We would like to thank all our patients who participated in the Patient Participating Group Survey. Please see results of survey and report below.

Patient Participating Report 2014-15.pdf

Survey Results 2014

Patient Participating Group Report 2014

Milborne Port GP Patient Survey

Website Usage Statistics

NHS Family and Friends Test

You, the patient, are at the heart of everything that we do, and we really want to understand your overall impression of the service you receive. So, we are asking this question,

How likely is it that you would recommend our services to friends and family?

From 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and Family Test (FFT).   We here at Milborne Port Surgery are implementing it as of 1st October. The FFT is anonymous.

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.

It is not a traditional survey, it is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

·  Gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time

·  Identify areas where improvements can be made so practical action can be taken

·  Inform current and prospective patients about the experiences of those who use the practice services

Please click here to complete form and either return by hand, post or email to reception@milborneportsurgery.nhs.uk

Here are our FFT feedback results so far. Friends and family feedback graph, April 16 - March 17 

Care Quality Commission

 Care Quality Commission page on Milborne Port Surgery

Statement of purpose

 

Communication

We are committed to communicating well with our patients and we want to make sure that you can read and understand our information.

If you find it hard to read our letters or if you need someone to support you, please let us know.  We can help if you need information in large print or easy read or if you need help communicating with us in any way.

We have a hearing loop here at the surgery.

(Site updated 19/10/2018)
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