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Milborne Port Surgery

Welcome to Milborne Port Surgery

We now operate a telephone triage system. Please phone us on the day you wish to be contacted by a GP who will try to phone you back within a specified 2 hour window. If you want a specific GP you will need to phone on the day that they are working - When is my GP available? . If your GP is not available a colleague will be available to cover.

You can also request contact through AskmyGP which will send us an electronic message which we can then pass on to the GP. To use the AskmyGP system click on the logo below.

Click for help with askmyGP 

Please help us to help you - the easiest and fastest way to ask for any kind of help is with askmyGP.

  • It's available 24/7 - we respond in working hours, 8.30 am to 6.30 pm Monday to Friday (not bank Holidays)

  • In working hours, we can usually get back to you within 1-2 hours, you will need to check your emails for a reply

  • All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient

  • You can choose a particular named GP if you wish (so long as they are working that day When is my GP available?)

  • You may prefer a telephone or email response

  • You can login now, without any paperwork

 

Are you eligible for a shingles vaccination? please click here for further information.

If you or somebody you are with become seriously ill, injured or consider symptoms to be life threatening then please call 999.

If you have a non life threatening emergency please call NHS 111. It is fast, easy and free. A highly trained advisor supported by healthcare professionals will assess your symptoms and direct you to the best medical care for you.

Pharmacists are highly trained health professionals who are able to advise you on treatment for common problems and also help you to decide if you need to see a GP.

Coffee Morning

The Tanners Café is a new social club. Come along for a cuppa and a chat Every Thursday 10.30 - 12 in the Camelot room at the Village hall for just £2.00 a session.

Health Walks

Walking as part of a group is a great way to exercise and as many of us do it each day we often forget that it is exercise. There are many benefits of walking for your health, fitness and your wellbeing and as walking is low impact it is suitable for many. Come and join us to make new friends, encourage each other and have an opportunity to discover new walks in the area.

All you need is comfortable footwear shoes or trainers. Thin layers of clothing that can be added or removed depending on the weather conditions and some water.

Our Next Health Walk is Monday, meeting here at Milborne Port Surgery for 2pm.

There is no cost involved.

If you require any further information on this then please contact the surgery and speak to Chris or Sally our Health Coaches.

healthwalkhealthwalk
healthwalkhealthwalk

Keeping Warm this winter

Please see leaflets below for guidlines for keeping warm this winter.

Keep Warm Keep Well

Stay Well Door Drop Leaflet

Self Check in on arrival

If at all possible please could patients try to use the self check-in screens in the reception area. This not only allows you to be seen quickly but cuts down on unnecessary queues at the reception desk. Using it is very easy and only requires you to answer 3 simple questions about yourself. If you are more than 10 minutes early or ten minutes late then you will be asked to report to reception

Referrals

We use the e-referral system which provides you with a choice of location for your treatment where a choice is available.

Patient Survey 2014 - 15

We would like to thank all our patients who participated in the Patient Participating Group Survey. Please see results of survey and report below.

Patient Participating Report 2014-15.pdf

Survey Results 2014

Patient Participating Group Report 2014

Milborne Port GP Patient Survey

Website Usage Statistics

NHS Family and Friends Test

You, the patient, are at the heart of everything that we do, and we really want to understand your overall impression of the service you receive. So, we are asking this question,

How likely is it that you would recommend our services to friends and family?

From 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and Family Test (FFT).   We here at Milborne Port Surgery are implementing it as of 1st October. The FFT is anonymous.

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.

It is not a traditional survey, it is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

·  Gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time

·  Identify areas where improvements can be made so practical action can be taken

·  Inform current and prospective patients about the experiences of those who use the practice services

Please click here to complete form and either return by hand, post or email to reception@milborneportsurgery.nhs.uk

Here are our FFT feedback results so far. Friends and family feedback graph, April 16 - March 17 

Care Quality Commission

 Care Quality Commission page on Milborne Port Surgery

Statement of purpose

 

Communication

We are committed to communicating well with our patients and we want to make sure that you can read and understand our information.

If you find it hard to read our letters or if you need someone to support you, please let us know.  We can help if you need information in large print or easy read or if you need help communicating with us in any way.

We have a hearing loop here at the surgery.

(Site updated 18/04/2018)
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