NHS Family and Friends Test

Click on the link below to see our results:

Milborne Port FFT

You, the patient, are at the heart of everything that we do and we really want to understand your overall impression of the service you receive. So, we are asking this question:

“How likely is it that you would recommend our services to friends and family?”

From 1st December 2014 it is a contractual requirement that all GP practices undertake the NHS Friends and Family Test (FFT).

The FFT is anonymous.

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.

It is not a traditional survey, it is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

·  Gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time

·  Identify areas where improvements can be made so practical action can be taken

·  Inform current and prospective patients about the experiences of those who use the practice services

Please click here to complete form and either return by hand, post or email to somccg.milborneportsurgery-reception@nhs.net. Alternatively, click the ‘Have your say’ tab. You can also provide feedback after submitting an askmyGP request.