Jobs

Care Navigator

We have an exciting opportunity for a Care Navigator to join our surgery team. We are looking for someone who is enthusiastic about providing high quality care. This role will be predominantly patient facing providing the first point of contact for all patients and acting as a focal point of communication between patients, doctors and other medical staff.

About Us

Milborne Port Surgery is a purpose built, modern GP practice in a pretty Somerset village. Our smaller branch surgery is in the village of Templecombe.

We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a mental health support worker, midwife and clinical pharmacists.

About the Job

We are looking for a maximum of 30hours a week. Although working patterns will be fixed a degree of flexibility is essential to provide cover for holidays and sickness. Hours of work are between the hours of 08:00 and 18:30 but we also provide one late surgery a week until 20.00.

The successful applicant(s) will work at Milborne Port Surgery and also at our branch site in Templecombe.

A Care Navigator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is helpful but not essential and training will be provided.

Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

Main duties include:

Greeting and directing patients arriving at the practice
Answering phone calls from patients and other medical professionals
Responding to requests using the Askmygp IT system
Booking appointments
Registering new patients
Handling post, paperwork and emails coming into the practice
Liaising with our practice dispensary team about patients' prescriptions
Dealing with online patient consultation requests and directing these to the appropriate member of the team
Copying, scanning and filing of documents and post
Assisting with a variety of other administrative tasks to keep the practice running smoothly.

The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme.

With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

Experience:

Essential

Experience of working within a team
Experience in dealing with members of the public

Desirable

Experience in a healthcare or social care setting
Experience in a customer-focussed environment

Knowledge and Skills - Essential

Excellent verbal communication skills
Excellent organisational skills and attention to detail
Ability to deal with people who are anxious, upset or unwell
Good keyboard skills and familiarity with common IT programmes (e.g. Microsoft Office)
Ability to work under pressure and handle several tasks simultaneously
Ability to stay calm in an emergency

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 so all new members of staff must undertake a DBS check. This will be arranged by the practice on successful appointment.

Practice policy is that members of staff cannot be registered as patients so any successful candidate who is a patient of the practice will be required to register with another local GP surgery.

Job Types: Full-time, Part-time, Permanent

Salary: £11.05 per hour

Expected hours: No more than 30 per week

Benefits: